FAQ

We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible at support@velira.com. If your order has not yet entered processing, we’ll gladly assist you.

Orders are thoughtfully prepared within 2–4 business days. Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow your delivery with ease.

Most customers receive their orders within 7–20 business days. We carefully monitor every shipment to help ensure a smooth and reliable experience.

We recommend referring to the detailed Size Guide available on each product page. If you find yourself between sizes, many customers prefer sizing up for a more relaxed and comfortable fit.

Absolutely. Comfort is at the heart of every Velira design. We select soft, breathable fabrics and create silhouettes that move naturally with your body — helping you feel at ease from morning to evening.

If something isn’t quite right, you may request a return within 30 days of delivery. Items must be unworn and in original condition. Simply contact our support team, and we’ll guide you through the process with care.

Yes — we use trusted encryption and secure payment technology to protect your personal information. Your privacy and security are always respected.

Our support team is always happy to help. Reach us anytime at support@velirawear.com, and we’ll respond within 24 hours.