Return & Exchange
Returns & Exchanges
At Velira, we want you to feel completely confident in every purchase. Each garment is carefully inspected before shipping to ensure it meets our standards of quality, comfort, and craftsmanship.
If something doesn’t feel quite right, we are here to help — with a return experience designed to be straightforward, respectful, and reassuring.
If something doesn’t feel quite right, we are here to help — with a return experience designed to be straightforward, respectful, and reassuring.
Start Your Return
Please contact us within 30 days of delivery to request a return or exchange. Our team will guide you through each step with clear instructions.
Please contact us within 30 days of delivery to request a return or exchange. Our team will guide you through each step with clear instructions.
Eligibility
Items should be returned in their original condition — unworn, unwashed, with tags attached, and in original packaging whenever possible.
Items should be returned in their original condition — unworn, unwashed, with tags attached, and in original packaging whenever possible.
- Original, unused condition
- No alterations
- Tags attached
- Protective liners intact (when applicable)
Sending Your Item Back
You may use a shipping carrier of your choice. We recommend keeping your tracking number until your return has been safely received.
You may use a shipping carrier of your choice. We recommend keeping your tracking number until your return has been safely received.
Refund Timing
After inspection, refunds are typically processed within 5–7 business days. You will receive an email confirmation once completed.
After inspection, refunds are typically processed within 5–7 business days. You will receive an email confirmation once completed.
If you're unsure whether your item qualifies for a return, simply reach out — our team is always happy to assist you.
Customers within the European Union are entitled to additional return rights in accordance with local consumer protection regulations.